It'll be moved to an instalment plan once the merchant has processed your transaction fully. Some merchants use this to ensure you have the available credit limit for items such as hotel or car rental deposits. The holding of FlexInvest will be located under the Unit Trust section of the investment tab. When I complete a transfer to a new payee, I get the error message "Your instruction of adding the payee as your registered transfer accounts cannot be processed." What happens if I change my Face ID settings? Use the original default browser on the device rather than browsers downloaded from other sources. Your device may be less secure against fraudulent transactions. Can I have all correspondence sent to another address instead of my residential address? I entered a new contact number for the registration but I haven’t received an SMS confirmation. I sometimes don't receive push notifications. We'll store your log on and pay/receive preferences on your device. All transactions which usually require authorisation can be authorised easily and conveniently with Touch ID. When will I receive the money? For security reasons, Personal Internet Banking was designed to only have one logon session at a time. Yes, you can pay your taxes in mobile banking. Enter the “Bill payee account number” to proceed to payment. However, please note that it will be 2 working days (Monday to Friday, except Saturday, Sunday and Public Holiday) before you can withdraw money from your new account. “Mobile Banking App” or “App” means the HSBC Mobile Banking Application which can be downloaded to any mobile device which runs an operating system supported by us, through which you can access some of our Internet Banking services. To make the application process as effortless as possible, we’ve defaulted the correspondence address of your new account to your residential address in our records. To open an integrated account through the HSBC HK Mobile Banking app as an existing customer, you have to: I am an existing HSBC customer and already have an integrated account. Please note that the probability of a false match using Face ID can depend on circumstances like how much your twin or sibling looks like you, and if you've disabled the 'Require Attention for Face ID' function on your device. If you’d like to open an investment account via the HSBC HK Mobile Banking app, please see "What should I do if I’d like to open an investment account as well?". Your mobile banking session will time out automatically if you haven't used the app for 5 minutes. If you've successfully submitted your registration to us, you won't be able to edit your submission. Select 'Generate Security Code' from the bottom of the screen in the app. HSBC uses this app to verify the NIRC/FIN records of customers who register to Online Banking using the HSBC Singapore app. Does it mean my account opening was not successful? FPS (Faster Payment System) allows you to make instant local payments to individuals and merchants in HKD and RMB for free, 24/7. How do I activate Mobile Security Key on my mobile device? It's a simple and secure way to access the HSBC Mobile Banking using your Touch ID / Face ID setup on your mobile device. You can learn more about FPS here. (HSBC Premier only) Why is my preferred branch not available to be selected as my Relationship Manager contact branch? You'll get a separate mail with your ATM pin to activate your card. The new HSBC Mobile Banking app serves your changing needs, with enhanced security and more convenience. If you're registered for online banking with us in another country/region, you can log on to your HSBC Mobile Banking app and check if mobile banking is available for that country/region using the country/region selector. If you reside outside Hong Kong, please do not subscribe to this service. You'll need to have a valid and up-to-date mobile number and email address in our records in order to activate your Mobile Security Key. HSBC customers reported problems logging into desktop and mobile services on Friday morning. Explore it today. You can either scroll down and select “Trade Stocks” within the Product & Services section or directly click on stocks when you have existing stock holdings. We highly recommend that you activate your Mobile Security Key on the device you use regularly. How can I change the selected account on my approved registration? THE HONG KONG AND SHANGHAI BANKING CORPORATION LIMITED PRIVACY AND SECURITY POLICY. You can see when money is added to your account by using the HSBC UK Mobile Banking app. Open the HSBC HK Mobile Banking app on your Mobile Security Key-activated device. So we’ll update this page with relevant info as and when we catch hold of any. Where can I see my holdings of FlexInvest? Then, simply download and install the HSBC Mobile Banking App suitable to your smartphone/tablet from the App store (Egypt) or Google Play Store and use your existing log on details. Choose 'Log on'. Face ID is available on supported iOS and iPadOS devices. What is the maximum amount of stock I can buy? It will replace your Security Device so you don't need to carry additional devices with you to access our full range of online banking services. What's Touch ID and how do I enable it in the HSBC HK Mobile Banking app? You can register for the Cash Payout Scheme with us through: Can I submit more than one online registration? If the number is correct, request another code. Please note that the probability of a false match using Face ID can depend on circumstances like how much your twin or sibling looks like you, and if you've disabled the 'Require attention for Face ID' function on your device. You can set an alert for a stock or index when it's 1 point higher or lower than the nominal price. Questions about how the coronavirus is affecting your finances or our services? If I don't enable Face ID on my new iPhone X series model, can I still use the app? Customers complained on Twitter. How do I make a transfer to a third-party account with any local bank and add it as 'My payee'? Once you have completed registering for Online Banking, you can download the HSBC Singapore Mobile App and manage your accounts on the go. We no longer support the stock watch list function on the HSBC HK Mobile Banking app. How do I change my contact number when registering? How is the Total Market Value of all holdings shown in the investment tab calculated? If you encounter difficulties logging on to online banking or updating your contact details through online banking, please visit any of our branches for further assistance. A Mobile Security Key is a digital version of your physical Security Device that is stored safely in your HSBC HK Mobile Banking app. If I don’t register for HSBC Personal Internet Banking right after the account opening process in the app, how can I apply again? Fingerprint authentication is available for iOS 10.1.1 & Apple iPhone 5S or above and on selected Android phones. Will I be informed when a pending transaction is settled? Can I register with an overseas phone number? You can select 'Forgotten Mobile Security Key password?' “Mobile Banking App … I've submitted my online registration but it's not showing on my registration summary. You can access the registration page for the Cash Payout Scheme on Online Banking by: You will also receive a popup notification with a prompt to register for the Cash Payout Scheme, upon your first login to your Online Banking. Alternatively, you can call our 24-hour hotline (852) 2996 7288 for further assistance. If you've already paid other merchants in the same category earlier in the day, you can only pay a bill with the remaining daily limit. We may send you other kinds of notifications in the future. Please visit one of our branches to open your investment account. Please check the information before trying again. One is your account ledger balance, the other is your available balance. Select 'Register now' from the registration summary page. I previously set up a stock watch list on the HSBC HK Mobile Banking app. When you enable Fingerprint ID in the HSBC HK Mobile Banking app, any fingerprint stored on your device can be used to log on to mobile banking. But if you're unsure, you can still use your Security Device which is designed for visually impaired customers. However, you can upgrade your integrated account via online banking or in branch.To upgrade your integrated account via online banking on your browser, please log on and go to My banking > Integrated accounts > Account opening/upgrade. After you place an order, the order status will be ‘Pending Dealing’ (during business hours) or ‘Pending Capture’ (after business hours). Please note that the limit may not be updated immediately upon the completion of a payment. Please click on Investment and select Risk Profiling Questionnaire. Select the card you want to block and choose 'Manage cards'. The market price used to calculate the holding balance is specific to each product type. Registrations submitted before the cutoff time will be updated in the system within 2 days, while registrations submitted after the cutoff time will be updated in the system within 3 days. The new contact number provided in your registration will not be updated to the bank record. Don't mirror your screen so that other people can see it too. When you enable Touch ID in the HSBC HK Mobile Banking app, any fingerprint stored on your device can be used to log on to mobile banking. Pending transactions are subject to change until the final transaction amount has been processed and posted. The securities holding in Investment tab is reflecting the settled position. To return to online banking … All rights reserved, HSBC Jade (HKD savings and current accounts), Want to know more? Install the latest anti-virus and anti-spyware software on your devices, and update them regularly. How can I disable Fingerprint Touch ID in the HSBC HK Mobile Banking app? The application will display your updated information after the change(s) has taken effect. Can I edit my details after submitting my registration? Head here. Enter the security code in the field on the online banking log on page. source, @HSBC_UK Yes, you can. For enquiries, please call us at (852) 2996 7288. This protects your personal and financial information. Use only your own devices to log on. PiunikaWeb.com is owned and operated by DeepSeaGem Technologies India. What should I do if my push notification-enabled device is lost or stolen? No one else can log on to their mobile banking using that device. Open the HSBC HK Mobile Banking app on your Mobile Security Key-activated device. You can go to 'Profile', choose 'Security' and use your Mobile Security Key to enable or disable Touch ID any time. Exact features depend on the HSBC services available in your country To log on to this app you must be an HSBC Personal Internet Banking customer. The Hongkong and Shanghai Banking Corporation Limited  2002-2021. We're offering you a Mobile Security Key as it's designed to work with the HSBC HK Mobile Banking app on supported operating systems and devices. How do I block my credit card temporarily? I applied to pay a credit card transaction by instalments but the transaction is shown as 'pending'. For your security, your session has timed out due to inactivity. Why can I still see the 'Register now' button on my status page? If you are not yet registered, please visit your local HSBC website. Touch ID is a easy alternative to entering your Mobile Security Key password if you're on an iOS device. No, your Mobile Security Key is linked to your personal accounts once activated so only you can access your accounts on your Mobile Security Key-activated device. For more comprehensive chart details, you can try our dedicated stock trading app HSBC HK Easy Invest. Manage your money on the go at any time of the day with our HSBC Mobile Banking app, available on Google Play and the App Store. If you need to amend or cancel your registration, please call the government hotline 182020. You will be able to check compatibility of your device on the app stores. Type in your Mobile Security Key password and select 'Generate code'. If you want to register with a different number than the one on bank record, please select 'Input 8-digit contact telephone number' and enter your preferred phone number. How do I register for the Cash Payout Scheme online? Do I need to deposit a certain amount of money into my newly opened account? If you change the Face ID settings on your device, change or reset your Mobile Security Key password, you'll need to confirm your facial map again when you next log on to the HSBC HK Mobile Banking app. If you are not yet registered, please visit your local HSBC website. What do I need to do if I've changed the SIM card or mobile number on my Mobile Security Key-activated device? If you have any questions about this, please visit any of our branches. You can always add or remove fingerprints in 'Settings' on your device. Disable Bluetooth if you're not using it, or set your device to non-discoverable mode. Your mobile banking session will time out automatically if you haven't used the app for 5 minutes. But if you're the supplementary cardholder, you'll only be able to see your own pending transactions. We recommend enabling Fingerprint ID only if yours are the only fingerprints stored on your device. Yes, your Mobile Security Key password is always available, and you can switch between using Fingerprint ID and your Mobile Security Key password. No, your Mobile Security Key is tied to your personal device. You'll see a confirmation message when you finish the account opening process. Where can I find the registration on the HSBC HK Mobile Banking app? If you would like to set up a watch list please use HSBC HK Easy Invest or Online Banking to set up a new watch list. For your security, your session has timed out due to inactivity. Does the stock price chart support trend lines or technical indicators on the HSBC HK Mobile Banking app? In addition, we'll send a welcome SMS to your registered mobile number, followed by a welcome email to your registered email address within 2 working days (Monday to Friday, except Saturday, Sunday and Public Holiday). You can unblock your card in mobile banking. What transactions can still be made after my credit card is blocked? Your fingerprints won't be stored in the HSBC HK Mobile Banking app or kept in HSBC records. Please scroll down and select Stocks Order Status. You can go to 'Settings' ''Profile', select 'Security' and use your Mobile Security Key to enable or disable Fingerprint ID any time. You can buy stocks by accessing the Investment tab at the bottom of the account summary screen after log on. How do I log on to the HSBC HK Mobile Banking app if I switch my Mobile Security Key to another device where biometric authentication is unavailable? Please use online banking if you can, and check back here for updates. Skip page header and navigation; Your session has timed out. Can I still log on to mobile banking with my Mobile Security Key if my face is not recognised? "your Bank" means the HSBC Group company that you bank with, whose financial services you can access through the App. Please be informed that the service is seemingly going through an outage in some regions of the UK which has got affected users to route to micro-blogging site Twitter and other online discussion platforms to highlight their concern. Simply log on, go to 'Profile', select 'Security''Settings', select 'Mobile Security Key' and then 'Change password', then go to 'Mobile Security Key' and choose ‘Change password’. Changes may take up to 2 business days to take effect. Do I have to use my Mobile Security Key every time I log on to the HSBC HK Mobile Banking app? 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