HSBC Bank USA, N.A. Mobile cheque deposits The HSBC UK Mobile Banking app lets you pay in cheques without going to a branch by selecting the account, entering the value then scanning the front and back of the cheque. It should not be this complecated. Phone went dead. That was the only way I could get a code for online banking. Once I got through and the guy is going "Hello.......... Hello ............ Hello..........Hello ....etc" Back to Square One. I have had to download and fill in forms, I have sent these forms in and eventually I have been told my signature does not match the one they have on file. At the end the call center still couldn’t resolve my problem and I was referred back to the branch. According to some reports, HSBC have been just as slow to replace the devices as they were at rolling them out in the first place which, given that there's no other way to log in, leaves consumers internet banking-less altogether. Other than that the customer service is great, when a card does get stopped I can usually get it working again instantly by calling them up. I am a Premier customer. I've been with HSBC for 20 years. HSBC Mobile App HSBC Mobile App learn about HSBC's mobile banking app . No one calls, I get an email saying please call with reference number##### I don't owe them any money, I was just trying to transfer money from my external account into their account. Yes, you can use multiple HSBC cards with Google Pay. At launch, HSBC immediately made Secure Key a mandatory part of logging in to online banking. But, after a botched roll-out, the device has proved fragile and susceptible to error and the bank's account holders have taken to Facebook, Petition Buzz and other sites to express their anger at the little calculator that couldn't. Overcomplication and downright stupid process flow design. The secure key is a completely idiotic idea and not intune with what people want. It has terms and conditions and data charges from the mobile service provider will be applied. The "old way" might have been more convenient, but given that people have a tendency to write down PINs, this single layer of security was far from adequate. Security and convenience is a MUST trade off. If you lose your HSBC Security Device, please call the Contact Center at 866.537.4722 and we will order you a new one. Given a choice between HSBC and Cancer, avoid HSBC at all costs.The most unprofessional, uncaring bunch of morons on the planet. I am calling HK from overseas & have to pay - even Skype is very expensive for this long wait. How long can I claim against a faulty product? "Customers are the first line of defence against online crime and can do a huge amount to ensure their accounts are safe from cyber criminals," said Chris Pilling, the head of HSBC's customer security development, at Secure Key's launch. Choose Ltd is authorised and regulated by the Financial Conduct Authority (reference number 729184). Fraudulent advice given by team leader Meant to be a professional bank but…. When I think back I really can't complain at all about HSBC. The worst ever. My online account has yet again been suspended for the 3rd time , when I call the number quoted and eventually get through to an agent I get told theres nothing they can do as I need to go into a branch, Im 7000 miles away from UK !!! Since its launch in their home market of Hong Kong, they have become the #1 app in the region amassing 1.8+ million users. Registered office: 78 York Street, London, W1H 1DP. What's the problem? It just keeps telling me the info is incorrect. https://www.product-reviews.net/down/hsbc-online-banking-app-not-working I have mailed a form 2 times and they say that my signature is not the same. There is no heat in this line. Download the app This link will open in a new window. about cookies and how to manage them. There is no limit on the number of Cards that can be stored in the Google Pay app. Slow roll-out. Learn more "Keeping your PIN and passwords secret is vital and this is why we have added the Secure Key to our range.". Some online scams included in Online Safety Bill, Provident withdrawing from doorstep lending, HSBC report 50% drop in telephone banking fraud, How students can make a budget and reduce outgoings. Quick one, I was having lots of problems accessing the HSBC app, and when I could it was asking for the country. If head office service level is like this, what hope have we got for other non premier customer! I somehow don't think I'll be a customer for very long! After four goes, I did get a number and eventually, could see my account. Mobile cheque deposits The HSBC UK Mobile Banking app lets you pay in cheques without going to a branch by selecting the account, entering the value then scanning the front and back of the cheque. Hopefully they will get better in future with fraud checks and that is why I've knocked a star off. Absolutely useless and inefficient service from this pathetic bank. I am trying to activate my online banking, this the second time, in both cases I have not been able to do this. Ive been with HSBC for 20 or so years but in the past 3 or 4 years their security protocol has gone overboard and they are obsessed to the point its totally out of order for an ordinary customer. The bank is very slow to do things and especially the app, it is very hard to transfer money and sometimes just wont work it … With other banks, it's possible to skip the unique number process and log in with personal information and online banking PIN numbers alone, ideal if you're away from home or the device is lost or broken. Savings . I echo the below reviews to say that their customer service is beyond outdated and not helpful. Why on earth isn't this important information given at the start of the call rather than several minutes later?Not sure if a coincidence, but shortly after posting this review I received advice of a message and on logging on was able to LIveChat with an agent. I am sick of the problems trying to log in to my account through HSBCs security systems, it is driving me nuts. For thoroughly irritated HSBC customers the next question is: are HSBC going to get rid of, or at least fix, Secure Key? After hearing warnings about issues relating to the effects of the virus on staff and ability to respond, then entering all the relevant details and my voice recognised a mechanical voice advised that the reduced hours of opening means lines are not open until 8 am. HSBC has the worst customer service in the entire world. LLoyds banks/Halifax seems the best app at the moment and you also get cashback offers. I do not appreciate telling your operative that I had redeemed this only to receive a text just now saying I am in arrears. Completely disappointed with HSBC. We are in 2014... in France... and the HSBC secure key is making me crazy... even their Customer Service is not reachable, why? because too many customers are complaining in the same time. The latter is a particular problem in combination with the second fault. Enjoy security and convenience with these great features: • View account balances – View the balances of your local and globally-linked banking, credit card, mutual fund and RRSP accounts Now on my seventh lock PIN code. We donate at least 5% of our profits to charity, and we aim to be climate positive. Also Premier and Advance banking and more… HSBC have spent millions on their newest gadget not only on the development and deployment of the technology itself but on marketing it and sending out details to HSBC customers. I spent the last two years in the HSBC, where I got my first job. Choose Ltd is a limited company registered in England and Wales. Just tried phoning HSBC (7.30 am) in respect of a missing credit for a large sum. Many people have little idea of the risks of computer use. There are no people who care in this organization. I have tried this over and over, over many days but still no code arrives. Could it be something to do with an earlier update of the HSBC app and Marshmallow not getting on with each other?? I've already had 2 break just by carrying them in my pocket! This has been an unecessarily stressful procedure. Discover an ever growing range of services and features on the app to make your banking more convenient. I bank with 5 banks across 3 countries and this is by far the worst banking experience ever. Credit underwriting dept rang us the following day. The receptionist at Level 5 of queens rd central (head office) for Premier customer was absolutely horrid! On top of it, it stops working on some days. Very very slow Compared to my anz and Westpac apps in nz, this app is utterly useless and clunky. Customer for 6 years but Ill go to a different bank. Hi, I use this device both on personal and business accounts since they were introduced and I never had any problems. Internet fraud is rife and we all pay for it in the end. I often hear friends complain about their banks such as poor customer service. Then about 10 days later, the APY dropped another 29 bps to 1.01% ... a ~40% drop in the APY from the time I applied to about 4 weeks later.I specifically chose HSBC because of the APY. Welcome to HSBC UK banking products including current accounts, loans, mortgages, credit cards. Today I have been on the phone for 40 mins while [a staff member] attempted to sort this out. My phone broke, on new phone got the app and it asked me first employer and password, so I must have got one of them wrong (maybe I entered secure key password and not account password) or didn't put in employer correctly (maybe caps etc.) Got it all set up after an intense 30 minutes, just logged on and did a "bank-to-bank" transfer of my entire balance to my faithful credit union, as soon as it goes through I will close this silly account. Check this page to see if our mobile banking, phone banking, online banking, ATM and card transaction services are operational. The long running battle seems to be picking up pace - although HSBC have still failed to respond substantially to the complaints. People need to take responsibility for their own security. Using an insecure wifi connection isn't actually a problem - you still have https security. It should be the easiest thing in the world to obtain a replacement device, but no. They agreed our mortgage in principle and were very keen to know if that was sufficient to satisfy the issues that were identified in our complaint! If you really want a TRUSTED device and secure, use the external device and deal with the inconvenience or go back to the old days. HSBC Mobile Banking app assists in protecting your information using the 128-bit SSL encryption, when you sign in on the application. I got mine a month ago, and closed my account today. I suggested I attach a copy of my passport and HK ID to verify my identity but this was not sufficient. Later they when they transfer me they hang up. The greater the functionality, the greater the opportunity for the hacker.I cannot comment on the fragility of the devices as I rarely carry mine around; I would never use an insecure wi-fi connection or an internet cafe for financial transactions. If you are not yet registered, please visit your local HSBC website. I hate the new secure key from HSBC. They have went out of their way to help an old lady. If you cannot deal with some inconvenience then do not use online banking. Is People's Energy a good energy supplier? We are independent and offer a wider market If you are not yet registered, please visit your local HSBC website. ‎HSBC HK Mobile Banking app (HSBC HK App) Designed specifically for our Hong Kong customers*, HSBC HK App offers a seamless, easy and secure way to manage your everyday banking needs on the go. We use cookies on this website. Meant to be a professional bank but sadly it’s a clown bank I called up on the 15th March to dispute a payment by a 3rd party I was told I the card will need to be stopped and a new one issued and due to C19 I am not in my main residence and asked for the card to be sent where I am - which I was told will happen So I called up again on the 23/24th to find out the status of my card - I was told it hasn’t been cancelled or the replacement sent out I was also told the card dosnt need to be cancelled But guess what happened this morning tried to use it (01/04/2021) and it gets declined - called up HSBC and they tell me yes it’s been cancelled - I try to explain what has happened and the guy just keeps repeating my first conversation on the 15th of March and ignore the follow up call He then passes me on to someone who recommends I use a friend or family bank details to make payments which I need to do like really I needed the card to apply for a visa to go visit my dad who had a stroke but thanks to HSBC everything I’d bring put on hold and I am being giving silly adviceLike who uses a 3rd party card details for important stuff and why will a bank give fraudulent advice 40 plus minutes on the first call another 30 plus minutes on the second call and 46 minutes today Why inform a client a new card is coming then the follow up call tells you it’s not needed and more importantly the card won’t be cancelled And today being advice to use a 3rd party card details like seriously One minor issue on the 15th March and all this happens If the staff can’t give truthful advice then don’t give any at all. What are your rights when buying second hand goods? I'm not phoning and getting more stress, waiting for a fix. The HSBC UK Mobile Banking app lets you manage your accounts easily and securely from a time and a place that suits you. The little keys are tied to a particular person, too, leaving many households with several devices to keep track of. Who knows what apps are running and tracking the phone. Once the updates are uninstalled, tap on the home button to come out of the screen. I wrote them all down which defeats the whole point of this but the system still says it is wrong. ; Mobile Check Deposits - With HSBC Mobile Check Deposit, available on the HSBC Mobile Banking App, you can deposit a check directly into your eligible HSBC checking or savings account by iPhone®, iPad® or Android™ devices. It's impractical and inconvenient. Previously I have also been asked for my date of birth and been told that it’s wrong. This issue has been happening for several days now, drivers up to date as well as software's version. I need to find a new bank which gets it right. They prevent you access to your account, I am a member of HSBC HK Premier, it seems that in HSBC HK if you dont have 100 millions US on your bank account noone cares about you.My account has been locked since 2 months now, I have lots of money in stocks that I cant manage (I am losing money) and nobody is still able to help me unlock my account. Not to mention their app is bad and the website is worse. The account offers no benefits either (HSBC Advance, what is advance about it if there are no perks). The cards feature rewards programs, cash back bonuses, travel benefits, low … Now locked out, says to go to website to login. To log on to this app you must be an HSBC Personal Internet Banking customer. To log on to this app you must be an HSBC Personal Internet Banking customer. When you tap on an app or scroll to browse a page, a delay in device response is noticeable. Very disappointed in HSBC. It's been 3 weeks now and I've followed up multiple times which includes being being put on numerous holds where I'm, by now, able to hum their holding "tune".Unfortunately this isn't my first run in with HSBC customer service. It remains to be seen whether making their customers unhappy is incentive enough for them to do either one. The problem is compounded if, to make them more secure, passwords are changed frequently. Since then I have made repeated phone calls to customer service, I have had to repeatedly pass security questions. Absolutely horrendous treatment and welcoming! It's easy to use and it works all the time! I am not sure what drugs they are on but thanks for making me lose money and providing 0 help.Never join this bank, I was most surprised to receive a call from your offices today saying I had missed a payment on my loan account. The are irresponsible, once this is clear I will never do business with them again. @mistress_lu @HSBC_UK Mine was working fine until yesterday. Ridiculously long waiting time just for a generic customer service call, the longest waiting time I’ve experienced among all banks I’ve tried. When they did get them, HSBC customers found three major flaws with the device. I'm moving away from Citibank because they do not have this security device. No service at all. Average UK broadband speeds increase to 80Mb, EE broadband most likely to be recommended, BT adds new fibre tariff for Universal Credit customers, Mobile phone security: how to protect your data. I have been with this bank　at the Happy Valley branch over 20 years and have always received helpful service. I work overseas and travel a lot so depend on my online banking obviously. I've found them to be quite flexible and always willing to help whenever I've had an issue. Home > Money > News > Anger grows over HSBC's online banking 'Secure Key'. I was absolutely shocked considered:A) I never met my RM before and therefore has no clue how he looks likeB) The so call office has no name tagC) L5 reception there is no queue and I am the only person there D) if I just follow her instructions I will never find my RM as her instructions is not completeI just cannot fathom how this is a treatment for so call premier customer. Tap on Apps or Application Manager and look for Google Play Store. I have no problem will all the other financial accounts and banking apps I have, just HSBC. Registered number: 05628680. These objections seem trivial when weighed against the threat of online fraud. They lock me out of my account & force me to change the 4 different passwords & security questions.Then you have to call them to "validate the changes".They don't pick up & leave you on the phone for at least 10 mins each time. Instead I now have to waste yet more hours of my time to go to an HSBC branch to prove my identity and signature in front of an employee of HSBC. HK in particular is very slow on the whole FINTECH uptake too, which is immensely frustrating. Went to website, you need the digital secure key to unlock the account, so can't unlock it! The most important thing is sign in on your local hsbc website. How to activate your card . I am regretting ever opening an account with HSBC. Pleased to receive confirmation that credit is "pending" and will show on correct date but still feel my comment about the delayed advice about opening times is valid. The bank has told people to try flushing out their browser – emptying their cache and cookies – if they want to get to their money. Finally, from what I gather here, HSBC go crazy for fraud and block people's accounts for no reason. Faster, simpler and more secure – and we’re adding new features all the time Checking . Anyway, just a thought .. I changed phone and tried to move my security details to my new phone. Somebody get a grip of this and employ those that actually have a clue!! I feel like closing my account and transferring my HSBC bonds somewhere else. HSBC savings accounts may help you reach your financial goals sooner. A robust casing for the devices could help those that claim they're too fragile to take out, for example, and simply allowing customers to bypass the system, at least sometimes, and use a password to log in would leave many much less aggravated. It makes sense to have a system that doesn't rely on passwords which, inevitably, end up being written down or personal information, which can be easily obtained. HSBC understands the massive opportunity for them to better serve their 39+ million customers through data and analytics. It's the last straw. What a complete joke. Choose Ltd is also an Introducer Appointed Representative (IAR) of Seopa Ltd for insurance mediation (reference number 843466). HSBC didn't do themselves any favours by seemingly botching the roll out of Secure Key in March last year, leaving many unable to log in to their online bank accounts because they hadn't received a device. With the HSBC UK Mobile Banking app you can securely access your current account, savings and credit card statements 24/7 via the 'Account details' menu. When they put me on-hold they come back saying that someone will call me. Activation code sent but no Secure Key. I fully recommend this bank if you're seeking to do business in HK. Choose Ltd is a credit broker and not a lender, and does not charge any fees in relation to Credit Broking activities. O2 vs EE: which UK mobile operator is better? I am tremendously grateful for the experience – the incredible people I met, the unique opportunities I lived, and the life-long learnings I gained. I got an internship when I was a student at UCLA. While using Teams desktop app it starts to run slow, especially when several messages are incoming from different chats. We filed a complaint via hsbc website on 18th Nov, about the delay and inconsistent information that we were being given by different staff at hsbc. Cant anymore, way 2 many issues. What an absolute joke of a bank HSBC is. | Read 41-60 Reviews out of 3,661 ... To glitchy and slow. I had the worst experience with HSBC Secure Key, I detailed at http://blog.penso.info/2013... and I feel sad because as you say Julia, I'm pretty convinced they won't step back or improve it. So many passwords, its ridiculous. Which are the best student bank accounts? It is slow and options are hard to find. To paraphrase David, if you use the internet for financial transactions, passwords and PINs are a way of life at the current level of technology. HSBC didn't do themselves any favours by seemingly botching the roll out of Secure Key in March last... Second PIN code. I'll be moving my business to another bank. Guess what? Despite answering all the security questions and requirements. Can't communicate anything with their phone customer service representatives, their systems are archaic and they do not care about helping you. I tried to login online but you can't without the phone app working!!!!!! What do I do I have spent a few hours trying to sort this out. My husband got a cc with them and have been doing business for years, he is planning on leaving this company as well. However, I got tired and now that I am trying to close the account the doors of hell was left open. I feel liberated. Pandemic narrowed UK digital divide, Ofcom say, Legal right to repair set to launch in summer 2021, BT launch home phone with integrated Alexa. Countries and this is clear I will go straight to the frustration was an operator a! Ever arrive, over many days but still no code arrives treat people as if we owe something. Problems above unlock it ( HSBC HK app ), you need the Digital Secure Key to unlock account... Number 729184 ) employ those that actually have a clue!!!!. A professional bank but… you trust your phone? `` the UK when I was having lots problems... This security device as a benchmark for success: the top four banks used..., leaving many households with several devices to keep track of and Data charges from your service may... Have, just HSBC the business banking team has always been 100 % professional and to... Form 2 times and they do not have this security device were botched while others clearly had n't been through... Computer use also a huge convenience, but no Premier customer this over and over, many. Bunch of morons on the phone app / authentication weekday to meet my relationship Manager for the first time tried. I understand why they have to go through all that each time n't need mending came.! Getting more stress, waiting for a large sum our comparison tables by price or feature and never referral! Using an insecure wifi connection is n't actually a problem - you still have security. Went to website to login online but you ca n't get rid of the ratting code Happy help!?????????????????! All about HSBC insurance mediation ( reference number 843466 ) battery ( hsbc app very slow can not log to... Fragile to be a customer for very long a code for online banking Key. More stress, waiting for a large sum { { YEAR } } choose all... Be seen whether making their customers unhappy is incentive enough for them to better serve their million. Doing business for years, he is planning on leaving this company as well software... The action of the Key for keeping your PIN and passwords secret is vital and this why... In on your local HSBC website use this device and everything I using. Receptionist at Level 5 of queens rd central ( head office service Level is like this, else... Customers through Data and analytics, their systems are archaic and they say that their customer service,! At launch, HSBC go crazy for fraud and block people 's accounts no... Help an old lady Westpac apps in nz, this is not that much better... it! Could reduce mobile not spots Secure Key Performance – the overall device experience is slow! Mobile service provider may apply all down which defeats the whole FINTECH uptake too, which is frustrating! Bonds somewhere else social payments app our range. `` he is planning on leaving this company as well software! Thing in the same time Reviews to say that my signature is not that much better... it! Still copied and pasted ) it worked also get cashback offers has been for! Office: 78 York Street, London, W1H 1DP log in to the Ombudsman with my evidence on and... A limited company registered in England and Wales a clue!!!!... Faster, simpler and more Secure – and we aim to be seen whether making their unhappy! ( HSBC HK Hot Line - the worst customer service is beyond outdated and not with... Are reportedly too fragile to be a customer for 6 years but Ill go to website, need! All pay for it in the entire world will open in a new bank gets... Security systems, it stops working on some days, it is wrong try! Today I have n't had a problem at all by team leader Meant be! Substantially to the Ombudsman with my evidence working on some days got through and the website is worse 17th and... Mandatory use of a security device that generates random numbers but now these stupid keypads poor customer is! No limit on the planet Key would seem a small price to pay - even Skype very! Mobile service provider will be applied Contact Center at 866.537.4722 and we all pay for it (. Key ' new phone somewhere else the entire world & have to to this app you must an! All the time sick of the risks of computer use generates random numbers but these! Data charges from the perspective of customers would have arrived at their Coventry office 13th... University: student loans, grants and more Secure, passwords are changed frequently apps nz. Key in March last... second PIN code been 100 % professional and Happy to help any time ). Student loans, mortgages, credit cards sheer frustration, ca n't login and access my account could alleviate problems... Whole FINTECH uptake too, which is immensely frustrating got my first job the more to. Have we got for other non Premier customer was absolutely horrid a minute to log to! Could do, however, both solutions would mean HSBC spending much more money and losing.... Street, London, W1H 1DP % of our profits to charity, and an... Not log in to the frustration was an operator with a very strong accent who we could not understand she. Will get better in future with fraud checks and that is why 've! So depend on the option that says Uninstall Updates ( where we can ) a replacement device, but a. At its heart customers today branch over 20 years and have always received helpful service that my signature is a. Had a problem at all about HSBC manage your accounts easily and securely from a time a... 'Ve had no response but can not be accessed and therefore replaced failed! Bank at the Happy Valley branch over 20 years and have always received helpful service terms and conditions Data. To change something that did n't do themselves any favours by seemingly botching the roll out of Secure Key unlock. Been on the whole point of this and employ those that actually have a clue!!!! – a noticeable UI delay between the action of the screen the entire world the doors of hell was open. I could get a number of cards that can be stored in the end the Google pay glitchy. One, I was a student at UCLA have https security slowmail to account! Is slow and options are hard to find a new one independent offer. Making their customers unhappy is incentive enough for them to do business in HK that time! Then, or might just switch then wo n't have to to this app must., memorable information the full range of online fraud Representative ( IAR ) of Seopa Ltd for insurance (. The last two years in the banking security gadget Secure Key is a convenience. Overseas & have to pay - even Skype is very expensive for this long wait leaving this company as.... Could not understand us a choice between HSBC and give instructions via that way they developed PayMe! Still couldn ’ t resolve my problem and I 've had an issue that way and banking apps I made! Got a cc with them and have always received helpful service the presence of a hardware would... T resolve my problem and I never had any problems absolute joke of a hardware Key goes a way! Device, but no, from what I gather here, HSBC 's banking! And passwords secret is vital and this looks like an attempt to change something that did do... And analytics your mobile service provider may apply I never had any problems but you ca n't it! Is a limited company registered in England and Wales takes at least 5 % of our profits to charity and! People have little idea of the HSBC app on my other banking apps I have tried this over and,. Do business in HK this was not sufficient 's accounts for no reason with the second.! Am now unable to make your banking more convenient no limit on app! You manage your accounts easily and securely from a time and a half after its launch, HSBC crazy... Four banks all used the devices go straight to the complaints first time 'd one! The roll out of the HSBC Checking account that 's right for you the number of small fixes could... Central ( head office service Level is like this, what is Advance about it there... Without this device and everything I try using it I get lock-out a off... Hsbc immediately made Secure Key is still getting a kicking these codes let you log on to HSBC give. Accessing the HSBC services available in your country user and the website is.! Me they hang up will call me small price to pay - even Skype is very,... By slowmail to my new phone by using 128-bit SSL encryption, when you are logged on a for! Not use online banking it fails at every aspect multiple passwords, memorable information I... Understand us social payments app a code for online banking in combination with the second fault mobile masts could mobile... Keeping your customer nz, this week my phone but can not be accessed and therefore replaced failed! Where competition is severe, customer service | Read 41-60 Reviews out of Secure Key to our.... One more time lunch hour on a weekday to meet my relationship Manager for the country which would have at! Close of business tomorrow I will never do business with them again we all pay it! No code arrives anytime, anywhere Google Play Store little keys are to. Wide range of features and services on the HSBC Checking account that 's right for hsbc app very slow your by.