Enter your Online Banking Password. @mistress_lu @HSBC_UK Mine was working fine until yesterday. Hi guys for a few days I have problems to refresh feed with my David Reis - Tiling Service account. Something went wrong and you need to sign in again. The HSBC mobile banking app allows you … Close. Could you help me with this problem please. The sooner HSBC admit their mistake and dump it, the better. you are encountering this issue, reach out to us via chat and we’ll add you to the ticket we’ve raised. If you have HSBC accounts with other countries, you should continue to use the existing HSBC Mobile Banking app to access those accounts until you are prompted otherwise. After they’ve used their Face/Touch ID/Entered their Digital Secure Key password manually, they receive the following error. Can you please make sure that your customers are using the latest version of the HSBC app, which is v2.27. Customers have reported being unable to use the HSBC … You will be prompted to enable Face ID/Touch ID access if you have an eligible device. iOS 12 and later, or Android 6.0 and later. "We have investigated and we cannot find an error with the app. Enter the code from the old app on the new App. HSBC should have gone down the route of mobile phone app / authentication. It also appears to be happening across all HSBC brands (First Direct, M&S, HSBC) … Yahoo News. The bank described EzInvest as a milestone as it’s the first investment feature on its mobile app, perhaps hinting at more to come. If you already have a digital secure key, you will be prompted to switch it to the new App/device. Activists from the group smashed the window frontage of HSBC and Barclays in Canary Wharf last month and have targeted Lloyd's of … On the next page select 'Don't ask again'. PayMe for Business is packed with great features like multiple device management, instant payments via web or app and access to your funds when you need them with free, instant cash out. This advertisement doesn't take into account your objectives, financial situation or needs. You will be asked enter a security code. Our HSBC Australia Mobile Banking App will be the first channel to have this change implemented and our other platforms will reflect this change from January 2020. Our app is available for Apple iPhones and iPads as well as most Android phones and tablets. You should consider these matters and read the relevant Product Disclosure Statement (PDS) before you make a decision. Select 'Remember me' if you'd like the App to save it. Careers, media, investor and corporate information, International Telegraphic Transfer + Local Telegraphic Transfer (Includes payment to a saved international or local payee), Setting up a future dated/recurring International Telegraphic Transfer, Setting up a recurring future dated/recurring Global Transfer. ® Registered to BPAY Ltd ABN 69 079 137 518. ... something went wrong. It is faster and allows for new features to be added more frequently. This is a known issue and we’ve reported it to the HSBC Open Banking team. Once done, log on to the new app using the digital secure key password you just set up. The HSBC Mobile Banking App can be used in many countries/regions. We provided HSBC with the additional details. Open the new HSBC Australia Mobile Banking App. HSBC unveiled a surprise jump in profits on Tuesday as the impact of bad loan provisions eased.The British-Hong Kong bank said its pre-tax profit rose 79% in the first quarter to $5.8bn (£4bn), even as revenue fell 5% to $13bn. That was the only way I could get a code for online banking. If something isn't right with your Digital Secure Key, the help function on your app should provide the help you need. If you do have multiple HSBC relationships then you may require additional secure keys. ... Something went wrong. To retrieve your password: Please log on to Online Banking and the select 'Forgotten your password' from the navigation menu. We've made the change to make it more convenient for you to see your bank account information at a glance. HSBC Bank Australia Limited ABN 48 006 434 162 AFSL/Australian Credit Licence 232595 All rights reserved. The new HSBC Australia Mobile Banking App was re-designed and built from the ground up. HSBC Malaysia claims that users can enjoy lower fees compared to similar services provided by other banking platforms. We asked HSBC to investigate with priority as it appears to be impacting all users that have updated to the new version of the HSBC app. ... Something went wrong. We respect your privacy and take protecting it seriously. Sign in" However, when I do so, it just goes back to this same screen repeatedly. The problem might be with your computer or internet, rather than the HSBC service, so try the HSBC app too. We tried this with 4 different users and have received no errors. Follow-up with them today, Response back from HSBC. HSBC and TSB online banking down as mobile apps crash ... of our customers when they are using our mobile app and Internet Banking this morning. App Store is a service mark of Apple Inc., registered in the U.S. and other countries. I updated my phone to Android 11 and now when I click on the HSBC app, a white screen comes up and the app crashes. Features not available on the app can still be accessed via Online Banking, including: We are working hard to continuously upgrade the app and improve the features we offer. You have to take a photo of the front and back of the cheque. If you are not yet registered, please visit your local HSBC website. Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. Paying in cheque using HSBC app (or similar) - back of cheque blank. Your digital secure key, biometrics and your saved username if you have selected to have it saved on your device. However, you can still download the new HSBC Australia mobile banking app to access and use your Australian accounts. The secure key is a completely idiotic idea and not intune with what people want. Enter your user name on the log on page. We suspect that the issue lies with a new app update that HSBC has released. ... HSBC stock came under pressure in London on … Is the app free? © Copyright 2021. ORIGINAL STORY:HSBC’s smartphone app that allows users to access online banking is not working for some - meaning the customers in question are unable to … 4. Could it be something to do with an earlier update of the HSBC app and Marshmallow not getting on with each other?? People have been displaying their annoyance on social media about the banking app … We are constantly evolving how we keep you protected and Secure Key is the latest of these innovations. Please follow these steps to set up your HSBC Australia Mobile Banking App manually. Followed up with them asking for any updates. They require additional information in order to debug what’s going wrong (), We’re collating this new information and sending it off to them ASAP. How do I download the My Membership app? A copy of the PDS is available at hsbc.com.au, by visiting a branch or calling 1300 308 008. Some users are reporting that this issue is resolved when they update the HSBC app to the latest version and try connecting again in Emma. It comes up with “alert, something went wrong, please try again”. Sooner or later we will migrate all customers to the new app, so why not make the change now and enjoy the new functionality. Discover an ever growing range of services and features on the app to make your banking more convenient. If you’ve updated your HSBC app to the latest version (v2.27) and you’re still experiencing this issue, please reach out via chat and let me know. Some users are reporting issues adding their HSBC accounts to Emma. Check this page to see if our mobile banking, phone banking, online banking, ATM and card transaction services are operational. We’ll continue to update here on the action and responses we get back from HSBC, No response from HSBC just yet. Anyway, this week my phone updated to Android version 7.0 and I haven't had a problem at all. (If you can't remember your password, click the 'information' icon and you will be redirected to the HSBC website. The new app is specifically made to address our Australian customers' banking needs. If this doesn’t work for you, continue to monitor this thread. LONDON (Reuters) -British climate activist Gail Bradbrook, co-founder of the Extinction Rebellion group, was arrested at home on Tuesday for conspiracy to cause criminal damage and fraud after her group attacked banks such as HSBC and Barclays. It was working perfectly, but a recent update (about a month ago) requests the finger print, which is recognised, but then says "alert, something went wrong, please try again later". If you have HSBC accounts with other countries, you should continue to use the existing HSBC Mobile Banking app to access those accounts until you are prompted otherwise. Will check back in this afternoon, No response from HSBC over the weekend. With apps being so important for a smartphone, imagine how your smartphone’s life could come to a near standstill if your Android won’t download apps. Quick one, I was having lots of problems accessing the HSBC app, and when I could it was asking for the country. (Reuters) - HSBC UK (HSBA.L) said on Friday it was working to get its mobile app back online as soon as possible after customers complained of issues logging onto their mobile banking app. There’s also an introductory offer of a flat rate when purchased on EZInvest. We asked HSBC to investigate with priority as it appears to be impacting all users that have updated to the new version of the HSBC app. Your Username (The unique ID you chose when registering for Online Banking). Whenever I do to reconcile account it that there is a problem connecting to HSBC Business Bank (UK). A Burnley student has issued a warning to people after she had thousands of pounds stolen following a ‘convincing’ phishing text. To retrieve your username: Please call our Contact Centre. Just wondering if there are any Key2 users in the UK having trouble with the fingerprint ID on the HSBC app? Paying in cheque using HSBC app (or similar) - back of cheque blank. Search "HCF" to find the My Membership app. HSBC Bank Australia offers a range of accounts, online banking, credit cards, home loans, term deposits, foreign currency accounts and more. I'm not phoning and getting more stress, waiting for a fix. Please try again. Archived. Posted by 2 years ago. Download the Yahoo News app. We'll notify you with any exciting changes as soon as they become available. Can I use the app on a tablet or iPad? We have also tried to reproduce the error but all users (iOS) we tried can successfully connect their HSBC account with Emma. Leave us a few details so we know a bit more about you and our team will be in touch. Yes. No English call centres so language barrier is extremely frustrating when you want something simple done. Before you start, you will need the following information: Please contact us on 1300 306 543 (or +61290058421 from overseas) if you need any help. Log on today, go to your Everyday Global Account and select Everyday Extras to see your total earnings. City analysts had expected the bank to report a pre-tax profit of $3.3bn on revenues of $12.6bn. The HSBC UK Mobile Banking app lets you manage your accounts easily and securely from a time and a place that suits you. If you have a physical Secure Key, it will tell you when something isn't right - the information below should help to troubleshoot the problem. Follow the prompts. I take the photo of the back of the cheque (blank) and that seems unacceptable to the app? Track your total earnings across cashback (updated each time you tap), interest and bonus offers. I do not know if the problem is from Xero or HSBC Bank. Yes, each HSBC secure key is unique to each HSBC entity. The 21-year-old, who has asked not to be named, spoke to LancsLive following the incident in which con artists swindled £3,500 out of her account.. Follow the prompts on the screen to switch your digital secure key to the new App. To log on to this app you must be an HSBC Personal Internet Banking customer. The fact they have invested millions in this is not a reason to continue. When using the app abroad please be aware that you will be responsible for complying with laws in the countries/regions you travel to. Your network provider's charges may be higher than usual when abroad and HSBC is not responsible for these charges. • Data charges from your mobile service provider may apply. Our app is available to download from the App Store and Google Play. You are all set up on the HSBC Australia's New Mobile Banking App. What devices can I use? Search query. Anyway, just a thought .. It's impractical and inconvenient. Details. Sign in. The HSBC and First Direct websites appear to have crashed this evening with users also reporting an issue with HSBC's app. Give us your HSBC service status right now and let us know if you are having problems with HSBC desktop website or HSBC Mobile Banking app problems – especially if you see a HSBC … Follow the prompts to reset your password). Yes, our app is free. Customers are having problems with HSBC's online banking app this morning. We’ll need to go back to HSBC with more information about who it’s going wrong for, Powered by Discourse, best viewed with JavaScript enabled, 10 - HSBC - Something Went Wrong Error - RESOLVED. Login attempt took too long. The HSBC Australia Mobile Banking App displays Everyday Extras earnings on your Everyday Global Account in one simple screen. We are making your BSB and Account Number easier to understand. However, you can still download the new HSBC Australia mobile banking app to access and use your Australian accounts. The app is awful, super slow and HSBC takes a good 4/5 days to show any transactions you've spent, bad for accuracy on money tracking. Go to the old app, Select 'Generate Security code' icon from App landing page and generate a 'Log on security code'. "We're aware that some customers are experiencing intermittent issues logging onto Mobile Banking. This is because HSBC Expat takes the security of its internet customers very seriously. Your Online Banking password, not your digital secure key password. Download the app This link will open in a new window. We have a new HSBC Australia Mobile Banking App. We suspect that the issue lies with a new app update that HSBC has released. It also appears to be happening across all HSBC brands (First Direct, M&S, HSBC), HSBC hasn’t responded to the additional information we’ve given to them. I’ve tried many times now and I spoke to a person on the live chat hsbc website who was not helpful. Majority of features are available on the new HSBC Australia App, however as we continue to improve the app there are a few that will be rolled out with time, along with other improvements. This is why we have looked up solutions that can help you fix Android won’t download apps. (Reuters) - HSBC UK (HSBA.L) said on Friday it was working to get its mobile app back online as soon as possible after customers complained of issues logging onto their mobile banking app. 0-B133". HSBC wants me to activate digital secure key from my mobile app but I cannot do. Google Play and the Google Play logo are trademarks of Google LLC. • HSBC helps protect your information by using 128-bit SSL encryption when you are logged on. On the Welcome to new app screen select 'Skip', when asked to transfer settings from the old HSBC Mobile Banking (If the welcome banner is no longer displayed, please delete and reinstall the new App). Follow the prompts to reset your password. 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