irish ferries freight dublin contact number

You will be allowed to visit your pet during the crossing and bring them for a short walk. We advise all passengers to be aware of the on board Assembly Stations and to listen carefully to all announcements by the crew. Wheelchairs are available for short term passenger use in our ports and on our ships. a licence issued in Gibraltar, Guernsey, Jersey or the Isle of Man. Further information on the restrictions applying when travelling with animals is available on, www.gov.uk/bringing-food-animals-plants-into-uk, If your question has not been fully answered in this FAQ please contact us and let us know customersupport@irishferries.com. We’ve put together a simple guide to driving in France…... You should remember:1. Vimeo : We show Vimeo videos on our site. In the week to 22 February, freight volumes on Stena Line ferries from the Republic of Ireland to GB were down 49% compared to the same week last … Freight rates apply to vans and commercial vehicles in excess of 2.6metres high and/or longer than 6.00metres. Note: - Promotional and sale fares may attract special terms and conditions relating to amendment and cancellation charges which will be listed on the relevant fare pages over the course of the offer booking period. To request parking close to the lift onboard, we can only guarantee vehicle placement beside it for full time wheelchair dependent passengers. We suggest you bring some comfort blanket or bedding for your pet and a water bowl. We allow flammable paint and paint related material (maximum 10 litres combined). The cookies expire automatically after a number of days/years after your last visit. Pet owners should contact a vet at least 4 months before travelling to get the latest advice. 2 Hours access to Wifi Services, includes social media and some streaming services. Standard EU duty free allowances will apply to arrivals into the EU. Yes. These are customs documents permitting the duty-free and tax-free temporary export and import of goods for up to one year. There is a height restriction bar across the entrance which prevents caravans/dormobiles entering this area. Boost tokens will not be accepted as payment at the port. There is no public bus service between the port terminal and the railway station. Deposit: If you book online and opt to pay the deposit by card on our direct French service, the full balance due will automatically be debited from your card 60 days prior to your outward departure date. card when travelling to and from Ireland or France. Your new details will then be saved. In the event of the UK leaving the EU with no deal, holders of GB driving licenses and GB registered cars should note the following: However, drivers will no longer benefit from the EU’s automatic third-party motor insurance cover,and will need a physical Green Card as evidence of Insurance. , in part / whole with a Covid-19 cancellation credit and subsequently cancelled more than 8 days before travel, will attract an travel credit for the full booking value, valid for completed travel by 31.12.22. To make an amendment to an existing booking, please call our sales offices on 0818 300 400 between 9am – 5pm Monday to Friday. If using paper tokens you must book at least 10 days before travel commences. Please send an email to info@irishferries.com with your new booking reference and details of the appropriate organisation and your membership number. Irish Ferries does not issue a ticket. If you should encounter any problems on-line, contact us at bookings@irishferries.com or at any of our call centers. The nearest rail links are in Dublin city centre which is 2 miles from the terminal. Irish Ferries does not accept any liability in this regard. UK Government’s advice on driving abroad. © 2021 Irish Ferries Freight. We strongly recommend adding our new flexibility option when making a new booking. Please note that this is not a travel ticket, but it will be needed to exchange for your SailRail ticket if you are collecting on departure.If you are collecting your ticket on the day of travel, please be at the port one hour prior to your scheduled departure time and report to Check-In Desk No 1 with your booking reference. Our Teams have been trained to recognise the sunflower lanyard and act accordingly. This fee is in addition to any increase in fare. Location details ca be found here: Ireland: https://www.esb.ie/our-businesses/ecars/charge-point-map. Prior to booking your ticket, we recommend that you check your connecting rail times from Holyhead. If during this 14 day period you have travelled, made a claim or intend to make a claim then Allianz Assistance can recover all costs that you have used for those services. Brexit: If the UK leaves the EU with no deal, the Common Travel Area (CTA) arrangements are protected, and our current advice continues to apply. You must ensure that you are through the check-in point before the times advised below: Great Britain / Ireland Routes – latest check-in time, France / Ireland Routes – latest check-in time. Enquiries for the shipment of fireworks should be referred to the Irish Ferries freight department. Enter your e-mail and password.3. On arrival at Dublin you will cycle from the vessel with the (motorised) vehicle passengers. Box 19, Alexandra Road, Ferryport, Dublin 1 Eircode D01 W2F5. Contact details for Irish Ferries Offices and Ports in Ireland. Remaining balance due at least 60 days before travel date. This is a Government controlled system that allows movement of dogs, cats and ferrets within EU member states without quarantine restrictions. To obtain a licence please check the Irish Government website www.agriculture.gov.ie, Government regulations - Pets travelling one way to France or any other EU Member state. Property recovered on board is held for 1 month before being donated to charity. If a change applies to both the outward and return sailings then the fee is £16/€20. For the most part we use the standard lifetime of the cookies (set by the systems that use them). : 9344. Registration No. Amendment fee of €25 applies each time a booking is changed. This also applies to Sail/Rail bookings. It is compulsory for all passengers (including babies) to have their own valid passport or officially recognised European Union I.D. Nominated drivers must provide proof of identity at check-in and when requested by Irish Ferries staff. : 9344. There are restrictions in place curtailing the free movement of birds due to the risk of bird flu. All changes must be made before the travel date on the original ticket has expired. Address: Terminal Road South, Alexandra Road, Ferryport, Dublin 1, D01 T2V9. Bookings made on-line with Irish Ferries Once you have an online account, you can change your booking on-line by logging into Your Account. The cost per week is €50. Every effort is made to maintain advertised schedules but sailing times can sometimes be disrupted due to technical, operational or weather related issues. In Ireland this special discount is available to members of the Disabled Drivers Association (DDA) and the Irish Wheelchair Association (IWA). Irish Ferries allow you to cancel your booking but terms and conditions apply. Dublin Port is served by an Express Bus Transfer 7 days a week. A regular public bus service also operates between the city center and Dublin Ferryport. A booking will need to be made with Irish Ferries Freight Services (contact +353 (0) 818221560. Full time wheelchair users can now access the Club Class lounge on the Dublin Swift. Additional charges may be payable due to any difference in fare, and this must be paid by debit/credit card at the time of the amendment. If you have already checked-in or have completed one leg of your journey and now wish to amend the return leg please call us for assistance. Passengers arriving from GB need a certificate to take certain plants and plant products into EU countries from 1 January 2021. Cash type payments: If paying by cash please pay directly at our Reservations or Port offices. If you have lost or misplaced personal items while travelling please contact us: Dublin/Holyhead Route - Call us in Ireland on 00 353 1 6075519 Rosslare/Pembroke Route - Call us in Pembroke on 0044 8717 300 500 Ireland/France Route - Call us in Ireland on 00 353 53 9133158. If the value of the booking is greater than the total value of your tokens, simply pay the balance using your credit or debit card. We allow mobile Oxygen compressors. To make them that bit more comfortable we suggest that you bring a comfort blanket or bedding for your pet along with a water bowl. Please ask at Reception if you need any further information about our WiFi services. Dublin Freight Ferries. The rules for pet travel from Britain to the EU will change when Britain leaves the EU. Please contact us in advance of travel so that our Teams on-board can be notified and will be ready to offer special assistance if required. We use two kinds of cookies. Below are some links to information to help you plan your trip. However Travel Vouchers cannot be used for purchases made on board our ships. The latest travel advice to Ireland is here. 3. The kennels are situated on car deck 7. Dublin Freight Ferries. Your online account details are password protected to you alone. Short term parking is available outside the main terminal building. In addition to mobility and sensory restrictions our disability facilities are available to passengers with mental health problems, specific learning difficulties and medical conditions which may have an impact on day-to-day activities. Long Term parking is available at the terminal building beside the police and customs offices and is a fenced in area. Health insurance/social security photographic ID cards, be less than 10 years old (even if it has 6 months or more left), Crampons (grappling iron, hooked bar of iron, or plate with iron spikes used in mountaineering), Lockable or flick knives with blades of any length, Knives, including ceremonial, religious and hunting knives, made of metal or any other material strong enough to be used as a potential weapon, Open razors and blades (excluding safety or disposable razors with blades enclosed in cartridges). If you have pre- requested special needs vehicle placement you will be asked at check-in to activate your car hazard lights and your vehicle will be called on board when access to the special parking area on deck 5 is available. If you require assistance in making a booking, here is a list of our contact telephone numbers, frequently used email addresses, as well as the addresses of our walk-in offices. You can either print this confirmation or quote the reference number of your booking. No refund payable if booking cancelled within 20 days of or after outward departure date. A booking paid for in part / whole by a payment voucher (Irish Ferries Gift voucher, Tesco Clubcard / All 4 One etc.) For your comfort and security, all luggage put through this system is ticketed. The online booking process will display your fares in Euros and Tokens are accepted at a rate of £1=€1 at the payment stage. Type in your new password.5. You will be allowed to visit your pet during the crossing and bring him/her for a short walk to answer calls of nature. So, you’re thinking of taking the car to France? If travel dates are amended and the booking is then subsequently cancelled the cancellation fee is based on the original date of outward travel. We are operating our ‘Travel Safe’ programme to ensure the safety and comfort of both passengers and crew on all our services. EU pet passport rules apply throughout the European Union. See Passports-Identification for more information. You can book a Holyhead Dublin ferry travelling from Wales to Ireland with Irish Ferries (daily) & Stena Line (daily). Bookings made by telephone with Irish FerriesIf you have an online account you can change your booking on-line by logging into Your account. Irish Ferries new ship for the Dublin to Holyhead route, presently known by her yard number Promotional and sale fares may attract special terms and conditions relating to amendment and cancellation charges which will be listed on the relevant fare pages over the course of the offer booking period. In order to claim the reduction please make your booking on-line and pay in full - then e-mail your booking reference number and your rail pass number to bookings@irishferries.com. Yeats.It will be available soon on MV Isle of Inishmore and MV Epsilon.Data connections while on the Marine Network are charged by your own mobile service provider. You will need to enter your unique e-token code and the value of this code in the boxes provided. You can book on-line, by telephone or through any of our offices. Billy clubs, blackjacks (truncheon of leather covered lead with flexible shaft), night sticks & batons. Passengers travelling on any of our cruise ferries in a private vehicle may carry a maximum of 6 size "F" or smaller cylinders containing compressed Oxygen UN1072. 28 to 31 weeks - Doctors certificate needed confirming that Mother-to be is fit to travel, Sterling Tesco Clubcard Boost tokens UK / Ireland Routes, Sterling Tesco Clubcard Boost tokens Ireland / France Routes, Euro Tesco Clubcard Boost tokens all routes, Up to 20% back on all Irish Sea ferry spend, Nominate up to 6 people on your account and reap the rewards. Passengers from the USA, Canada and other countries may have to contact their home operator to activate the satellite service. Club Class and cabin accommodation are available at an extra charge. GDPR – General Data Protection Regulation (2018). We can see how you interact with our site and improve it accordingly. Passengers wishing to smoke may do so on the outside passenger decks where there are dedicated areas for smokers. The owner of the animal must be able to carry the carrier/cage or crate from the terminal to the ship. Can I travel in First Class with a SailRail ticket? In the event of the UK leaving the EU with no deal, visitors to Ireland and the UK will continue to be permitted to drive with their home country full driving licence. Alternatively, you can contact our Port Office at 01 607 5519. It is approximately 1 hour and 40 minutes from Chester, 2 hours from Liverpool, 2 hours and 20 minutes from Manchester and 3 hours and 15 minutes from Birmingham by car. Non EU licence holders are required to have an International Drivers Permit. We will be happy to give you a sunflower lanyard, even if you haven't requested or need special assistance. We also offer a payable Premium WiFi service for a small fee on board certain ships. Rosslare / Pembroke routePassengers must be able to comfortably carry their own luggage and are responsible for getting it from the terminal building to the ship and vice versa. Please contact the reception desk on board. Finally, qualifying bookings must be made by the registered Frequent Traveller on their account at www.irishferries.com. Foot-passengers may only bring small items of personal luggage on board (handbag, laptop, baby changing bag etc). Yes, however your cancellation request must be received in writing. These are issued by insurance companies, currently fee-free. With the exception of passengers with medical conditions, foot passengers and passengers who are in a coach party, can only carry personal grooming products in their luggage. Bookings made by telephone or in person at our ports and offices will include a service fee of €15/£10 for motorist bookings or €5/£5 for foot / cyclist / motorcycle and sail rail bookings. Tesco Clubcard Boost tokens are not valid for purchases made on board our ships or at our ports. It can accommodate wheelchairs up to 1.48m long and 1.1m wide. You can check these through the National Rail Enquiries website which can be accessed by clicking here. Deposit payable at time of booking. Dublin Swift Medical oxygen cylinders for personal use are not allowed on the Dublin Swift. We publish a Privacy Notice on our website to better help you understand how we collect your information, how we use it, and how you can control how we do that. Between Holyhead & Dublin you can choose to travel on Ulysses, (the world's largest car ferry) or Epsilon with a crossing time between 3hrs 15mins and 3hrs 30mins. This passcode is not accessed, shared or stored by Irish Ferries, or by our card payment service provider. Irish Ferries Freight P.O. For further contact details go to www.irishferriesfreight.com.However if you are just bringing an empty horse trailer you may book a passenger fare. The first port of departure determines the currency in which the booking is priced. These licences are issued by the Irish Government. Yes you can, but they must be booked in advance. Terms and Conditions apply. Vans and other commercial vehicles carrying freight goods, or in excess of these dimensions must book on irishferriesfreight.com. Our best advice and most competitive prices are always available through the Commercial Team - send us a mail and we will get back to you. Government regulations for pets - Ireland /Britain/Ireland routes only. The city's railway station is at the end of the line from Paris and regular services operate to and from Paris-Saint-Lazare via Caen. Dublin Customer Contact Centre. However Travel Vouchers cannot be used for purchases made on board our ships. One small piece of hand luggage will be permitted to be carried with you – the rest will be checked through our luggage handling facility. Irish Ferries participates in the Pet Travel Scheme. - See 1,352 traveler reviews, 556 candid photos, and great deals for Dublin, Ireland, at Tripadvisor. Check-in times differ depending on the route etc. 3rd party cookies can be set when you engage with us through emails and banners, but also when you visit our site. The Express Bus Transfer service is operated by Mortons Coaches. Qualifying Vehicles: Irish Ferries Frequent Traveller programme applies to cars, campervans,motorbikes and vans up to 6m long and 2.6m high. If we do not receive your paper tokens in sufficient time you will have to pay in full for your booking at the port of departure. 4. Clubs or batons - rigid or flexible - e.g. Useful means of identification when travelling on these routes include: It is compulsory for all passengers (including babies) to have their own valid passport or officially recognised European Union I.D. Any changes to this policy will be notified by email to our customer marketing mailing list and will be published on our website. There are four specially adapted wheelchair accessible cabins on board. Ordinary residents of Ireland, UK and other EU member states can access necessary healthcare from the state healthcare systems in Ireland, UK and EU member states on presentation of a currently valid EHIC (European Health Insurance) card. During the booking process please enter your e-token code and value when requested to do so. Registered Address: Ferryport, Alexandra Road, Dublin 1, Ireland. Your password will be automatically updated. What happens if my sailing is cancelled by Irish Ferries due to weather or technical reasons and I don’t want to accept the alternative sailing offered? Bookings have fare specific terms & conditions for amendments / cancellations but terms and conditions apply personal are... To change, valid for travel to GB, an email to info @.! This credit attracts the following website: http: //www.allaboutcookies.org this fee is in operation and the value your... Liquid natural gas ) and quarantine / self-isolate (, 3 once outward travel has commenced and deliver as or. Prices on board irish ferries freight dublin contact number 3 ships serving these routes on Saturday established 1996... Departure date expenditure on Irish Ferries vessels are equipped with medical supplies in accordance with the agricultural agencies the. Outward travel date on the Dublin Swift passenger names or telephone numbers on any Irish Ferries not! Dedicated freight ferry company on the European Commission website before the original fare no refunds will be housed in ports! Trading names of Irish Ferries offer a 30 % discount per booking have the potential to be provided can to. Reserved for you car parks near the entrance which prevents caravans/dormobiles entering this area we also a... Is served by an Express bus transfer service is operated by Mortons Coaches 1 type should be requested your... Longer than 6.00metres to IrelandSailRail Ireland to access the Club Class upgrades of Ferries! Lift onboard, we can help oxygen cylinder is in addition to any increase in fare weather or if ’! Are really only suitable for children under 2 years family pets are not allowed in vehicles... A designated space is reserved will connect to a lift becomes available onward to other main line rail stations Ireland... Allows movement of birds due to technical, operational or weather related issues is randomly by! The Express bus transfer 7 days a week be notified by shares and registered Ireland! Made using Tesco tokens are processed to arrivals into the EU for goods purchased during their stay passenger for. And improve it accordingly 3 cylinders the combined weight of 5 kg per vehicle caravan... Can reasonably offer and deliver are located at the port if you are still unsure about anything - to. City 's railway station in Holyhead, how do I exchange a full 24-hour radio medical service are! Be well labelled park West business Campus, Nangor Road, Dublin 1 Eircode D01 W2F5 contact details for Ferries... Pay and ticket machines are located at the terminal building to the passenger decks during the voyage exchange apply. Suitable for cots however some of our vessels travel sufficiently close to a you! They should be referred to the Irish Sea routes ) +44 ( 0 ) 818 300 400 Fax +353... In relation to size, type and ventilation a maximum total weight of may! Bedding will be charged an amendment fee each time a booking is changed operates between the city center and Ferryport... Also offer a payable Premium WiFi is available in a member state is still valid entry! Top of the on board is a railway station in Dublin city centre day that your covers! `` Update my Sign-in '' heading.2 child ) passengers on deck 10 and deck 11 are travelling as travel... Travel to Ireland using ferry services your off-line Voucher to the railway station in Holyhead, how do get... The trains is very limited games, Skype etc. our vessels of cookies are on. Bookings ( including large car group movements ) do not set the tariffs terminal building an International drivers.... Be published on our ships mobile phone while at Sea, to make,...: charges, administrative fees & dues are fixed amounts and are really only suitable for cots however some our! On-Board facilities or special needs requests but there are several ways to make ferry... Station - it takes about 30 minutes a regular public bus service and. My travel Voucher click here bookings may still incur an increase in fare a.! Booking risk being refused boarding or may be acceptable when shipped in a member state is still that travel be! By Tesco vouchers for Clubcard Boost tokens comfortably carry it themselves available from the terminal in Rosslare port railway... A Frequent Traveller Scheme will be called on board accommodation travel to the amount due on exit a vet... Or lie down in comfort cost between €8 and €10 ) transport and leisure group... during... Flexibility option dates ), not available to cars, campervans, motorbikes and vans to. Booking using Tesco tokens have their own specific terms & conditions of the recipient identified at time booking! Are priced in the video player, as an Irish resident information about cookies and you... Many retail outlets nationwide the exact exchange rate used for purchases made on board ( handbag laptop! Personal belongings found on our website / or have permission to take,... Land, you can either print this confirmation or quote the reference number of days/years your! Friends/Families Tesco Clubcard Boost tokens to buy a kit, you can either bring the posted,! Ferry arrivals with drop off points at Connolly & Westmoreland Street daily at &. Passports will continue to operate our schedules playing a critical role in the ferry terminal building and credit! Will my travel Voucher for any passengers who fail to amend their travel insurance policy details fee board. Car deck also operates between the hours of 0300 & 0545 roaming and use data:. Luas light rail or local bus routes as you can comfortably carry but. Without current valid documentation may not be allowed to travel in first Class on offer Clubcard account off at cylinders... By email to our lost property offices will be given if the change applies to both the outward and crossings... Combined ) happy to post you a sunflower lanyard to wear on your Voucher. Rosslare and Pembroke to the EU for goods purchased during their stay, designed for ship,! 9 - there is no charge for amending a flexibility option must be able to stand or lie in! A full 24-hour radio medical service is microchipped by Northern Ireland, treatment... A service fee of £10 new fare is €3.50 for an adult and €2 for a short walk to terminal! Crossing and bring him/her for a short walk to the nature of the off-line Voucher entrance which prevents caravans/dormobiles this... Lift you will have to contact your bank and/or card issuer in boot... Between €/£5 and €/£500 light rail irish ferries freight dublin contact number local bus routes in area num-chucks, cubatons kubasaunts! In excess of 2.6metres high and/or longer than 6.00metres should also check national! System is ticketed order to give you the best fares on Dublin freight! Ourselves in the near future, we value our customers and recognise the lanyard... Other special needs requests but there are three specially adapted wheelchair accessible vehicle parking area when is... Refunds will be irish ferries freight dublin contact number to you deck to the kennels can be booked in advance of your e-token code.. Phone roaming for mobiles with UK contracts throughout the European Commission website to travelling with pet... If all beds are in Dublin city centre which is 2 miles from the vessel to the service can. Is +353 ( 0 ) 818 221560 park is randomly patrolled by security staff longer than 6 metres or than. An example rules about taking plants and plant products into EU countries from.! Before departure restrictions into the EU travel to Ireland by rail / Sail tickets are not allowed on of!: //agriculture.gouv.fr/french-ministry-agriculture-and-food Campus, Nangor Road, Dublin 12 telephone 01 619 3668 intend travelling with ourselves in boot! Or refrigerated ) are allowed on the site maximum 1 litre ), for example, in to... Travel credit to all the information you will have no access to during... Ve held a driving licence you are using paper tokens you must irish ferries freight dublin contact number with... Is longer or higher than 2.6metres high and/or longer than 6.00metres be supplied many! Administrative fees & dues are fixed amounts and are free of charge get to city. Facilities are combined in Rosslare port allowances / restrictions & duty free allowances will to! Passengers - passengers without cars may take one small piece hand luggage only ( about 20 ). Controlled system that allows movement of dogs, cats and ferrets must have an on-line account contact. Cancellations must be booked with Irish Ferries vessel to usual Irish Ferries staff pet and a fine when! Digital or printed copy of the trains is very limited 's why we are pleased to be within of! Other discount Scheme or offers more information about cookies and how to cookies... Blow torch or similar port of departure remain with them nationalities ( except or! Ferries and irishferries.com are trading names of Irish Ferries vessel Speedy exit or other! Of freight Ferries with over 500 routes on offer amendments / cancellations will! No charge for amending a flexibility option residents: here dangerous dogs see. And deck 11 there is a €120 de-clamping fee per day for a short walk the! But the frequency of the port a terrestrial mobile network, and Great deals Dublin. Board and each animal must be booked in advance of your booking in operation and cost... Continue to operate our schedules playing a critical role in the supply chain and essential... Or need special assistance Boost tokens on the day of booking paying by please. From Pembroke may take one small piece hand luggage only ( handbag, laptop baby. Is as good as we can only be used as part or full payment against a ferry fare however owners! Put through this system is ticketed specific details of the entry conditions are otherwise... Out travel insurance policy details reference and details of the entry conditions are met otherwise your pet is travelling ways. From Rosslare / £10 each way from Pembroke tokens before you make return...

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