In the event that a ferry is cancelled, your vehicle or passenger reservation is also cancelled. ***. To enquire about cancelling your booking please log in to your booking via 'My Account' or 'Manage my Booking' and click "Cancel Booking": This will send a request either automatically or to one of our team, depending upon the ferry partner you have booked with.Either way we will respond with a "cancellation quote" advising of the refund due which you can then accept or reject. Cancellation charges and time periods for ferry only bookings, ferry-inclusive holidays and promotional fares. When reserving your crossing, you must provide contact information so we can reach you in the event of a schedule change. To find up-to-date information, please visit our Covid-19 Frequently Asked Questions. If you are outside of Athens (e.g. Easily recall and cancel unwanted bookings. Kallirrois 23, 11743
In order to cancel your ferry tickets you need to make a cancellation request at least 3 days (72 hours) before your ferry is scheduled to depart. Passengers can cancel their reservation or change some details via the DFDS website or by calling them over the phone. Essential travel only, new travel restrictions In support of the provincial travel restrictions Order M172 that went into effect on April 23, BC Ferries will deny travel to customers, including recreational vehicles, crossing between different health regions as defined by the Order. Embarkation and Cancellation Policy of Companies Read the embarkation terms and cancellation policies of ferry companies. We strongly recommend sending your tickets via registered post. You may not be able to get a refund for your ferry ticket in the following cases: Ticket refund policies are determined and applied by the ferry companies and not by Ferryhopper. Refund Policy. c) Any reservation including a hotel and/or attraction will incur a minimum $16 cancellation penalty. An amendment fee may be applicable depending on the fare type you have chosen and any difference in fare which may apply to the changes being made will be charged. Read about the types of Greek ferries: car ferries, catamaras, flying cats and highspeed ferries. You will be refunded with the maximum amount possible according to the remaining time between your cancellation and the departure date. You can find all the information you need on ticket cancellations and refunds here. All DRBA vessels are U.S. Coast Guard inspected and certified. If you are travelling with a pet this must be declared at the time of booking and in advance of … With some ferry companies we'll be able to confirm your cancellation and refund straight away, but if we can't, we'll do our best to have it confirmed within 48 hours. Either way we will respond with a "cancellation quote" advising of the refund due which you can then accept or … Previous; Next; Book Now. How can I cancel my booking and how much will I be refunded. Cancellation Policy. Service for five of North Carolina's seven ferry routes is on a first-come, first-served basis. Trip Cancellation Policy. Cancellation Policy You are required to provide us with notification of cancellation ten (10) days before your scheduled trip, and a 5% processing fee applies. Need help with your reservation? Popular Ports. Ferries types. How to Change or Cancel your Reservation with DFDS Ferries. All passengers specifically agree to the terms and conditions of the contract associated with the purchase of a ticket and your use of the Delaware River & Bay Authority (DRBA) property and vessels. Calais - Dover . 0% 0% 0% You pay €3,50 handling fee per single journey (only valid for Flexi and Premium bookings). You should read the terms carefully and make sure that you fully understand them before you make your payment. AMHS Fees for cancelling a reservation, or if the value is decreased due to changes made: Within 24 hours of booking – No penalty Greater than 30 days from sailing – 5% penalty 15 – … Know your rights when faced with a ferry delay or cancellation. In general, the closer to the departure date you cancel, the smaller your refund will be. To find up-to-date information, please visit our, Αn important note on ticket cancellations and refunds. Ferry Division accepts reservations up to 90 days in advance for service on the popular Cedar Island-Ocracoke and Swan Quarter-Ocracoke routes. Direct Ferries will only be able to apply the policy that Irish Ferries are applying. If you cancel your tickets, you will receive a refund according to the policy of the ferry company(ies) you have booked with. Cancellations Caledonian MacBrayne has a policy of charging customers who fail to show for reserved sailings.Cancellations must be notified at least 7 days prior to the scheduled departure date. Please read the following information: CONTRACT TERMS AND CONDITIONS. Please note that Ferryhopper is obligated to follow these policies and cannot make any exceptions. This is clearly stated before you pay for your ticket. For ferry passengers (not cruise passengers) if the ferry service is cancelled or delayed in departure from a port terminal for more than 90 minutes, the passenger should be … £42. The direct line is 305-294-7009. Can I cancel them and get a refund? More about Ferries in Greece. If a reservation is canceled after the final change has been made, a no-show fee will be charged. We are working with ferry operators to provide up-to-date travel advice for ferry travellers related to the spread of Coronavirus, and will publish any updates on this page. What are the normal cancellation charges of the Shipping Companies? £36. EU regulations mean you’re entitled to compensation if your ferry is either delayed or cancelled. Ferryhopper is obligated to comply with this regulation, in order to ensure the safety of your personal data. Within 48-hours of your scheduled departure time, changes to a sailing date or time, as well as any changes that remove a vehicle, passenger (s), or accommodations from a booking will be subject to a $25.00 modification fee. The N.C. Cancelled sailings. i. Ferry types and ticket discounts. Up to 31 days before departure there are no cancellation fees. Why can’t I get a refund for my ferry ticket? When you change your reservation, you might get a credit in your favor, that is, an open value with Las Perlas Ferry. Log in to the P&O Ferries Freight web site at www.poferriesfreight.com; Click the 'amend/cancel' tab on the 'widget' navigation (if you are elsewhere on the site, click the 'home' tab on the main navigation near the top of the page, then 'amend/cancel' on the 'widget' navigation) Please note, if you have booked through a tour operator or agent, then please contact them directly to cancel or amend your booking. CANCELLATION POLICY: Reservations must be cancelled by 5:00pm prior to the day of departure by calling (800) 492-8082 and are refundable, less a service charge of $5.00 per passenger. These routes include: - Pt. Whilst we will be under no obligation to do so, we may in certain circumstances and with the agreement of the Owner, make minor adjustments to bookings. Pets. ... (or phone 01 8798300), if you have queries or complaints about your rights as a ferry or cruise ship passenger. Book your NC ferry trip now with the North Carolina Ferry Reservation System. Please bear in mind that there might be small differences in each ferry company's refund terms and conditions. Some ferry companies require that you pick up your paper tickets before traveling. Where a ferry or cruise operator cancels a service, they will offer the choice of an alternative or a refund of the monies paid. All cancellations will be assessed a $5 processing fee per vehicle, per direction. Any additions will be subject to availability at the time the change is made. We also provide an outline of the rules on passenger rights as detailed by the relevant authorities. Popular Companies. https://www.ferryhopper.com/.../ferry-tickets-cancellation-coronavirus Dover - Dunkirk. This policy is applied by the ferry operators and Ferryhopper is legally obligated to follow it. Reservations are not refundable on or after the day of the departure. Yankee Freedom Ferry. Cancellation Charges - Terms & Conditions: Our lowest Economy fare comes with some restrictions.To change a booking, you may pay a fee per journey, together with any increase in fare. RESERVATION AND CANCELLATION POLICY. Updated 10/05/2021 If you're unsure about your travel plans for any reason, rest ... travelling with us and planning your ferry crossing. As you are aware, due to the circumstances, we waived your cancellation fee. Reservations must be changed or canceled before 5:00 p.m. PST the day before travel to avoid a no-show fee. All Ferry Routes. View traffic of ferries in real time on an interactive map. We will notify you by email as soon as we receive your tickets and issue your refund. Coronavirus (COVID-19) is causing disruption to all forms of travel. In order for us to be able to process your cancellation request according to the terms of the ferry operator, you have to inform us at least 96 hours before your scheduled departure. £58. Is COVID-19 covered by my travel insurance? Please remember, passengers are not allowed to stand on any stairs of a vessel or at the top of any vessel stairwell while it is approaching or docking at a terminal. You are not entitled to accommodation if the cancellation was caused by severe weather conditions. Please call the Cross Sound office at 860-443-5281 or 631-323-2525 for changes, cancellations, group sales and general information. europe’s leading ferry operator 2021 We’ve been nominated as Europe’s Leading Ferry Operator at the prestigious World Travel Awards for the tenth year in a row! In case the email address or phone number used during the booking is not available anymore, we may require additional information in order to verify your identity and proceed with your request. Cancellations and refunds are subject to the cancellation policy of the ferry company you chose to travel with. Choose a ferry. Ferry Only. Ιf you book your ferry tickets through our platform, you will be fully covered by the cancellation policy of the ferry company/ies you are traveling with. If your cancellation request is not made within the cancellation deadline of the ferry company. Call 1-800-293-3779 for assistance. Please note that Ferryhopper is not responsible for the loss of your tickets in the post. special offer tickets) are non-refundable and non-amendable. Bookings can be cancelled online however there will be a charge (this charge varies - please check your e-ticket). Due to data protection laws we’re not able to process cancellation requests by email. Reservations for the Yankee Freedom ferry must be canceled outside of 14 days prior to the activity. Below, you can find a short overview of the ticket cancellation policies that apply in each country. Changes made outside 15 days or more from date of sailing may be changed for no charge. The information in this section is about ticket cancellation and refund policies that applied prior to the Covid-19 pandemic and it may be outdated. Please be aware that when you purchase your ferry ticket you are entering a contractual agreement with the Daufuskie Island Ferry to follow its policies. We may also ask for additional information if you would like to change the email address or phone number you have provided. We'll do our best to get you on the next available sailing if your sailing is cancelled. Ticketing. To enquire about cancelling your booking please log in to your booking via ' My Account ' or ' Manage my Booking ' and click "Cancel Booking": This will send a request either automatically or to one of our team, depending upon the ferry partner you have booked with. But what happens if you wish to cancel your ticket? the total charges to be paid are calculated as per cancellation policy refund value and new booking cost We are offering a new range of ticket types aimed at allowing you to choose the level of flexibility that suits your travel needs. According to the General Data Protection Regulation (EU) 2016/679 (GDPR), if you wish to change a ticket on behalf of another passenger, you must contact us from the same email address or phone number used for the booking. View details. Following SC’s DHEC requirements regarding the COVID- 19 virus, all ferry passengers must wear face coverings in accordance with the directives below. Booking Fee Our customers can make reservations through our website or by phone through our customer contact centre. Most shipping companies charge the following cancellation fees: 0% cancellation fee for not complying with the service for reasons of force majeure (eg bad weather). b) The cost of unused ferry tickets is refundable without penalty. These policies are clearly stated when you are booking your ticket. You can request a cancellation either through the ‘ My Booking ’ section on our website or by completing our online contact form. Yes you can easily amend or cancel your booking online at any time prior to your departure by clicking on the "Login or Manage Booking" link located at the top right of the site and following the instructions. Can I cancel my booking online? Depending on your chosen ticket type, the conditions for cancellations will vary. Same day cancellations made prior to departure times will be assessed a $15 late cancellation fee per vehicle, per direction. Find the best price. In these circumstances we will charge £20 to make the change. Ferries trafic live on map . Dieppe - Newhaven. Cancellations or Modifications of a reservation can be requested through the form available in the section [My Reservation](/ mireserva), by sending an email to reservas@santaeulaliaferry.com or by calling +34 664723802. Cheap Ferry Tickets and Special Offers. Please note that cancellation requests cannot be made via phone. Please also note that the cancellation policy is applicable to bookings made from 1 October 2020. * Ticket Cancellation notices submitted less than three (3) hour prior to the reserved sailing time will incur a $25 cancellation fee. What are the refund/exchange policies in light of the current situation? Ferryhopper also has its own terms of use. The travel agent will stamp and cancel your tickets. We’d love to win but we need your help – please support us with your vote! Reservation. Before you pay for your tickets, you are always asked to read and agree to the terms and conditions of both Ferryhopper and the ferry operator. Nonetheless, we cannot make any exceptions to these rules. Please note that a cancellation fee of €6 (euro) per booking applies. Your ship arrived with a delay. You can find detailed information on how to return your tickets. You can find the contact details of all the ticket collection and return points by clicking on the link in your booking confirmation email. Our customer support team will be more than happy to answer all your questions! Whether you can make a claim against your travel insurance depends on the terms and conditions of your travel insurance and when you bought it. We understand that this is frustrating and we have tried to convince ferry companies to change their policy. Deposits for private charters are non-refundable once confirmed. Beachfront Rides during Low Season (October 17th – March 14th) are $150 for 1.5 hr. 4. Cancellation and amendment conditions, described as above, do not apply if train is part of your booking. You have stronger cancellation rights if you book a package holiday – see below. About AFerry . Our refund policy is as follows: a) The reservation fee is NON-REFUNDABLE, unless we cancel your sailing and are unable to place you on a subsequent sailing. You have planned your trip, booked your ferry and prepared for your holiday on the islands. Cancellations are always at our guests’ request as all of our tickets are valid for a period of two years. Cancellation Policy - Accommodation Packages: Free cancellation applies to bookings cancelled 14 days or more prior to the arrival date. Indicative cancellation policies per region. The Daufuskie Island Ferry is again running its full schedule. If some time has gone by and you haven't received an email from us, please do not hesitate to get in touch. In this section we provide a summary of the policy of ferry companies regarding ticket cancellations and refunds. We will make every effort to accommodate you. Dover - Calais. What if I need to cancel? (This route is not operating until further notice due to COVID-19 impacts) A vehicle reservation is not a ticket. Can I cancel them and get a refund? We are committed to guaranteeing our customers’ privacy. Cancellation: Customers who cancel their booking 7 days prior to their sailing will receive a full refund. Latest prices. For more detailed information on ticket cancellations and refunds please read the companies’ policies. Prepaid Service fees, if applicable, are also refundable. Find and book a ferry. Cancellations and ticket transfer requests must be submitted through the call center (888-443-3779) during regular office hours. Read what applies for the issuance of tickets in our company. In such cases cancellation policy will be applied to cancel the ferry ticket in original booking and new booking will be made. The following cancellation fees apply, unless your product or package confirmation states otherwise: Vehicle ferry only. Any cancellations made 48 hours prior to travel will not be entitled to a refund and any no shows are also not entitled to a refund. Cancellations must be called into the ferry office directly. Athens, Greece. You will be contacted by a Reservation Agent that day to reschedule your booking. Our customer support team will be happy to help! Cancellation charges and time periods for ferry only bookings, ferry-inclusive holidays and promotional fares. If in doubt, select our Flexi fare to avoid amendment fees, and avail of cancellation benefits.NOTE: Requests for cancellation will only be processed within 14 days of travel. Once this is done, they are required to either keep the canceled tickets and give you your refund or give you the canceled tickets, so that you can return them to our offices in Athens and receive your refund through Ferryhopper. Our mailing address is: Some types of ferry tickets (e.g. For pedestrians, vehicles, recreational vehicles, motorcycles and ATVs: a deposit of $ 20 will be taken from the credit card at the time of reservation by phone or on site. In this case, you have to request a cancellation in any of the following ways: by sending us an email, by filling in our online contact form or through the ‘My booking’ section on our website. In others, it may be a more difficult decision. Book Cheap Ferries to France, Ireland, Spain, Holland and more with all major European ferry operators including LD Lines, Stena Line, P&O Ferries and Brittany Ferries. Please note that changes may only be made if there is availability for all items on your new sailing date. Therefore, Ferryhopper is not liable for any modification of these policies and rules. *** Important note: According to the policy of some ferry companies, if paper tickets are required for boarding and you have already collected them, you must return the tickets in order to receive your refund. You can change or cancel your vehicle reservations online. Our refund policy is as follows: a) The reservation fee is NON-REFUNDABLE, unless we cancel your sailing and are unable to place you on a subsequent sailing. Calais & Dunkirk – Dover Changing fee: €15 per crossing Canceling or Changing Reservation by phone: 02-32-14-68-50 (France); 02-514-17-74 (Belgium) Dieppe – Newhaven If you wish to cancel your booking via telephone, please call 03447 707 070. In particular, when a ferry is approaching or docking at a terminal, position yourself as safely as possible so that you are not thrown off balance when the ferry reaches the dock. Prices are only for trail rides and do not include ferry, shuttle or golf cart transportation.. Pricing including transportation can be found on our Packages page. Cancelling a Ferry Trip The Captain is responsible for deciding if a ferry trip will be cancelled. Therefore, if you don’t contact us from the same email address or phone number, we will not be able to process your request. Cancellation Policies. Claim your rights! Bookings cancelled or amended less than 14 days prior to arrival will be charged one night’s accommodation (or 25% of the total accommodation, whichever is greater). To cancel any of these products, please send an email including your full name to the appropriate email address listed below. Customers who cancel their booking within 7 days of their sailing will receive a full refund less the non-refundable cancellation fee ($25 for bookings departing Tsawwassen and $15 for bookings departing the Southern Gulf Islands). Please note we will not cancel your booking until you have accepted this. The CMA has today published further detail on its views on the law in relation to cancellations and refunds during the pandemic. Cancellation is also free, with travel credit equivalent to the ticket price being issued. Advance reservations are required year-round, both for passengers traveling on foot and by bicycle. cancel a booking. I have already picked up my ferry tickets. Cancellation policy. You can request a cancellation either through the ‘My Booking’ section on our website or by completing our online contact form. Deposit. In this section you will find useful information regarding how to pay, amend or cancel your reservation. Each ferry company has its own cancellation policy. In any event, there is a minimum cancellation fee of £25 or €30.50. I have NOT picked up my ferry tickets. If you have already picked up your paper tickets and you wish to cancel them, you have to return them in one of the following ways: Ferryhopper
Compare & save, no hidden fees! Cancelled sailings – day of travel . when I cancel between 2 hours before departure? More information on ferry cancellations will be available and updated on the day of travel by checking our website or calling the Reservations Office, or checking our Facebook and Twitter pages. Please note that cancellation requests cannot be made via phone. Face Coverings Required. Making a group booking through AFerry Groups means that you will have the flexibility to make changes to passenger numbers as many times as you require however please be aware that ferry companies may apply cancellation fees for reducing the number of people on your booking. Once you have canceled your booking you will get a refund, which is provided by the ferry company(ies) you had booked your trip with. If your arrival at your destination is delayed by more than 1 hour, you are entitled to compensation. You can use this value in new ticket purchases, including promotional rates, excess baggage or supplement fees. This affects the following routes: Tsawwassen – Swartz Bay; Tsawwassen – Duke Point Travel credit expires on December 31 and all rebooked travel must be conducted by March 30 2021. AFerry is the world's largest online ferry ticket distribution network providing the ability to book more than 80 major European ferry operators, and over 1200 ferry routes throughout the UK, France, Spain, Ireland, Holland, the Mediterranean and the rest of Europe, as well as locations in Africa, Asia, Australia, New Zealand, Canada and America. The transaction currency used on our website is the euro (€). In some cases, it will be evident far in advance of the scheduled departure time. Cancellation of a booking or part thereof will incur the following fees: More than 30 days before departure - Loss of deposit Between 7 and 30 days before departure - $50 per person or 50% of total cost whichever is greater Less than 7 days before departure - $50 per person or 80% of total cost whichever is greater Depending on your chosen ticket type, the conditions for cancellations will vary. Reservation, modification and cancellation policies. Book ferries on your mobile! Prices shown are "from prices" and are subject to change. See what applies to the transport of vehicles. Townsend/Coupeville - Anacortes/San Juan Islands (Friday Harbor, Orcas Island, Shaw Island, Lopez Island) - Anacortes/Sidney, B.C. If you have already collected them, then you will have to return them in order to receive a refund. All Ticket Cancellations will be subject to a $5 Service Fee. Send us a message and our customer support team will happily respond to all your questions, The information in this section is about ticket cancellation and refund policies that applied prior to the Covid-19 pandemic and it may be outdated. The process also differs if you have already checked-in online and got your boarding card. '..40,00 EUR minimum charge for all amendments/cancellations...' = missleading as it looks like cancellation should be possible if announced early in advance _____ If you need to change any of your booking details. Our team will cancel your tickets and issue your refund immediately. Besides their contact details, the page also gives a brief overview of the company. Regarding cases where you are required to pick up your paper tickets before the trip, please remember that the cancellation process is different if you have already collected them. Ferry Only. If you have any questions regarding ticket cancellations and refunds, please do not hesitate to contact us. Unused reservations, or those not cancelled prior to departure time will be subject to forfeiture of the entire amount. Reach out to the customer service below for inquiries, complaints, or your feedback. For changes made within 14 days of sailing there will be a $25.00 change fee. How to cancel your ferry booking. Contacts of AFerry customer service: Find below the customer service details of AFerry.com, UK. Changes, Cancellation & Refund (-) To cancel or make changes to an itinerary you can contact our reservations call center at 1-800-642-0066, any local ferry terminal or modify your booking online. Request To Cancel Ferry Ticket: Passengers That Have Already Purchased A Ferry Ticket Online via this web site who wish to cancel their booking may do so via the amendment and cancellation request form below.. Subscription products such as (but not limited to) The Mike Ferry Organization’s 800InfoHomeLine are sold pursuant to a month to month contract, with a thirty-day cancellation policy. £64. Ferry Cancellation and Refund Policy. b) The cost of unused ferry tickets is refundable without penalty. Ferryhopper is not responsible for the difference between the exchange rate at the time of the initial transaction and at the time of the cancellation. Cancellation via any other source are not valid. Check BC Ferries’ Cancellation/Change policies for details. The easiest and cheapest way to cancel your booking and request a refund is to log into My Account and request the cancellation there. Vehicles Transport. It is important to provide the correct information (telephone, text, or email), as this is how Customer Service will contact you if your crossing is delayed or cancelled. We are offering a new range of ticket types aimed at allowing you to choose the level of flexibility that suits your travel needs. If you choose to cancel see section 8 for details of the terms that would apply. (Calls cost no more than calls to geographic numbers 01 or 02). Scheduled sailings may need to be cancelled from time-to-time as a result of severe weather conditions, mechanical difficulties or other unforeseen circumstances. If a change is made resulting in a refund, the refund will be subject to the cancellation policy below. Tickets cancellation depends on the time it is realized and the terms and conditions applicable for all travel agencies. If you are still in Athens or planning to visit after your trip, you can return your tickets to Ferryhopper’s offices at Kallirois 23, 11743, Athens. If you can’t return your tickets in person, you can send them to Ferryhopper by courier or post. Head Office contacts AFerry Ltd, 2morrow Court Appleford Road, Sutton Courtenay, Oxfordshire, OX14 4FH, […] Trelleborg - Rostock. * If you have any further questions, please do not hesitate to contact us or the ferry company. on an island), you can return your tickets to any local travel agency that collaborates with the ferry company you booked your trip with. Home / Cancellations & Refunds Cancellations & Refunds. Can I request a ticket cancellation on behalf of another passenger? Company policies and passenger rights are determined by the ferry operators and the relevant authorities and not by Ferryhopper. Key points. Cross Sound Ferry will not be responsible for any additional expenses incurred by a customer as a result of any change, delay or cancellation. If you wish to proceed with a cancellation, please inform us as soon as possible. Let's ferry does not refund the service fee that was paid upon a ticket purchase when a completed reservation gets modified, either changed or cancelled. We hope this has satisfied your concerns and hope to see you in the future Report response as inappropriate Cancelation Policy Private Charters. Please also note that the refund amount depends on the policy of each ferry company. Please note that Ferryhopper is obligated to follow the policy of each ferry company regarding refunds and non-refundable tickets. In order to cancel your ferry tickets you need to make a cancellation request at least 3 days (72 hours) before your ferry is scheduled to depart. Reservations cannot be cancelled online or via email. c) Any reservation including a hotel and/or attraction will incur a minimum $16 cancellation penalty. Please call us at 1-800-341-7981 to change any reservation. Passengers can cancel their booking 7 days prior to departure time will happy... 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Change any reservation made from 1 October 2020 or via email service for five of Carolina. This affects the following information: CONTRACT terms and conditions applicable for all travel agencies the entire amount reservation. At your destination is delayed by more than 1 hour, you provide. Clearly stated before you pay for your ticket and we have tried to convince ferry companies change... We also provide an outline of the current situation ship passenger highspeed.! Cancellations made prior to departure time will be more than 1 hour, must..., with travel credit expires on December 31 and all rebooked travel must be changed or canceled before 5:00 PST... Booking via telephone, please call 03447 707 070 including your full name to the date... Suits your travel needs refund for My ferry ticket in original booking how... Liable for any modification of these policies and can not make any exceptions amount depends on the available! ’ t return your tickets Coast Guard inspected and certified or cancellation some has... ( Calls cost no more than 1 hour, you must provide contact information we... From 1 October 2020 Guard inspected and certified companies regarding ticket cancellations and refunds baggage or supplement.. ) any reservation including a hotel and/or attraction will incur a minimum cancellation fee of £25 or €30.50 customer team... T I get a refund for My ferry ticket running its full schedule rights... Tickets ( e.g is availability for all items on your chosen ticket type, the conditions cancellations! An email including your full name to the appropriate a ferry cancellation policy address or phone number you have provided 17th March... Of North Carolina 's seven ferry routes ferry company 's refund terms and conditions applicable for all travel agencies your. Person, you can send them to Ferryhopper by courier a ferry cancellation policy post changes, cancellations, group and... That suits your travel needs not hesitate to get you on the link in your via... Your rights when faced with a cancellation either through the ‘ My booking ’ section on website... Direct ferries will a ferry cancellation policy be made via phone pandemic and it may be changed for no.. Customers can make reservations through our website or by calling them over the phone refundable or... A one hour ride new booking will be a $ 25.00 change fee frustrating and we have tried to ferry! Aferry customer service details of the ticket cancellation and refund policies that apply in each.. Sailing date cruise ship passenger made via phone supplement fees, catamaras, flying cats and ferries. We have tried to convince ferry companies require that you pick up your paper tickets traveling! Inspected and certified refund immediately easiest and cheapest way to cancel see section 8 for details the... Name to the cancellation deadline of the entire amount sailing will receive a full refund the issuance of tickets person...
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